Shipping Policy

Last Updated: 14 August 2026

Thank you for shopping with Sbumkansi Communications. We aim to make every delivery safe, fast, and convenient.

1. Delivery Areas

We deliver throughout South Africa using trusted courier and delivery partners.

• Gauteng: Orders placed and fully paid before 12:00 PM may qualify for same-day delivery, depending on your location and product availability.

• Outside Gauteng: Delivery normally takes approximately 2–4 business days after payment has been confirmed and the order has been processed.

Delivery times are estimates and may be affected by weekends, public holidays, courier delays, weather, or other circumstances outside our control.

2. Delivery Fees

Delivery charges, where applicable, will be displayed during checkout or communicated before your order is completed.

From time to time, we may offer free delivery promotions on selected products or orders. Where free delivery is advertised, the terms of that specific promotion will apply.

3. Order Processing

Orders are processed once full payment has been received and confirmed.

Orders placed after the daily cut-off time, on weekends, or on public holidays may be processed on the next business day.

Customers are responsible for providing the correct:

• Full name

• Contact number

• Delivery address

• Suburb

• City/Town

• Postal code

Please check your information carefully before completing your order.

4. Tracking & Delivery Updates

Where courier tracking is available, customers may receive tracking information once their order has been dispatched.

We may also contact you by WhatsApp, SMS, phone call, or email regarding your delivery.

Please ensure that someone is available to receive the parcel at the provided delivery address.

5. Incorrect Delivery Information

Sbumkansi Communications will not be responsible for delays or additional courier charges caused by incorrect or incomplete delivery information supplied by the customer.

If a parcel needs to be redirected or re-delivered because incorrect information was provided, additional delivery charges may apply.

6. Cash on Delivery

We do not offer Cash on Delivery (COD) for iPhone or other online purchases.

Online orders must be fully paid before they are dispatched.

7. Cash on Collection / Store Collection

Customers who prefer not to have their order delivered may arrange collection at our studio/store at Chuma Mall, Diepsloot.

Cash on collection is available strictly by arrangement or appointment.

Please wait for confirmation that your order is ready before travelling to collect it.

8. Receiving Your Parcel

Customers should inspect the parcel when it is received.

If the parcel appears visibly damaged, tampered with, or opened during transportation, please notify us as soon as possible and keep all packaging for investigation.

For high-value products such as iPhones, we recommend recording the opening of the parcel where possible.

9. Delivery Delays

While we make every effort to deliver orders within the estimated timeframes, courier delays may occasionally occur.

Sbumkansi Communications cannot guarantee an exact delivery time when an order has been handed over to a third-party courier, but we will assist customers where reasonably possible in following up on delayed shipments.

10. Failed Delivery Attempts

If the courier cannot deliver because:

• No one is available to receive the parcel;

• The customer cannot be contacted;

• An incorrect address was provided; or

• Access to the delivery location is restricted,

the courier may return the parcel or arrange another delivery attempt.

Additional courier charges resulting from a failed delivery may be payable by the customer.

11. Contact Us

For questions regarding your order or delivery, please contact:

Sbumkansi Communications
📍 Chuma Mall, Diepsloot
📞 076 728 7478
🌐 www.sbumkansi.co.za
✉️ sales@sbumkansi.co.za

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.